Shipping Policy
1. How long will it take for my order to arrive? Estimated delivery date includes processing time + shipping time
Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Poland, Portugal, Sweden, Singapore, United States
Standard Shipping: 2-5 business days for processing, 6-9 business days for delivery, $12.72, Free for orders over $125.82 Expedited Shipping: 2-5 business days for processing, 5-8 business days for delivery, $23.81
DHL Shipping: 2-5 business days for processing, 3-5 business days for delivery, ¥ 7167
Other countries:
Standard Shipping: 2-5 business days for processing, 8-12 business days for delivery, $ 12.72 , free for orders over $ 12.582 Expedited Shipping: 2-5 business days for processing, 5-8 business days for delivery, $ 23.81
DHL Shipping: 2-5 business days for processing, 3-5 business days for delivery, ¥ 7167
You can choose your shipping method at checkout.
Note:
1): Taxes (if any) are the responsibility of the customer.
2): Delivery times are affected by public holidays, destination country (especially destinations outside NA or EU), bad weather and international courier services.
2. Where is my order?
Shipping confirmation will only be received when your item has been shipped. To monitor your order status, please enter both your account email address and order number. After we ship your package, you will receive a tracking number and you can check your tracking information on this site: Click Here
3. Shipping Tips:
1) To ensure successful delivery, we recommend that you leave your correct mail box and mobile number during the checkout process.
2) If delivery fails due to blank cell phone lines, there will be no compensation.
3) If you choose express shipping, PO Boxes or BFPOs are not accepted. Addresses must be detailed enough, including apartment and unit numbers. Non-delivery or extra shipping charges due to personal reasons will not be accepted by Ourgifts.
4) Your order can only be tracked in detail once it has reached our facility in your country. Once in your country, it will take an additional 5-7 days for your package to reach you.
If you have any issues, please contact our customer service department via email at service@Ourgifts.jp. We will respond within 24 hours on business days and 48 hours on non-business days.
Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Poland, Portugal, Sweden, Singapore, United States
Standard Shipping: 2-5 business days for processing, 6-9 business days for delivery, $12.72, Free for orders over $125.82 Expedited Shipping: 2-5 business days for processing, 5-8 business days for delivery, $23.81
DHL Shipping: 2-5 business days for processing, 3-5 business days for delivery, ¥ 7167
Other countries:
Standard Shipping: 2-5 business days for processing, 8-12 business days for delivery, $ 12.72 , free for orders over $ 12.582 Expedited Shipping: 2-5 business days for processing, 5-8 business days for delivery, $ 23.81
DHL Shipping: 2-5 business days for processing, 3-5 business days for delivery, ¥ 7167
You can choose your shipping method at checkout.
Note:
1): Taxes (if any) are the responsibility of the customer.
2): Delivery times are affected by public holidays, destination country (especially destinations outside NA or EU), bad weather and international courier services.
2. Where is my order?
Shipping confirmation will only be received when your item has been shipped. To monitor your order status, please enter both your account email address and order number. After we ship your package, you will receive a tracking number and you can check your tracking information on this site: Click Here
3. Shipping Tips:
1) To ensure successful delivery, we recommend that you leave your correct mail box and mobile number during the checkout process.
2) If delivery fails due to blank cell phone lines, there will be no compensation.
3) If you choose express shipping, PO Boxes or BFPOs are not accepted. Addresses must be detailed enough, including apartment and unit numbers. Non-delivery or extra shipping charges due to personal reasons will not be accepted by Ourgifts.
4) Your order can only be tracked in detail once it has reached our facility in your country. Once in your country, it will take an additional 5-7 days for your package to reach you.
If you have any issues, please contact our customer service department via email at service@Ourgifts.jp. We will respond within 24 hours on business days and 48 hours on non-business days.